Please carefully read the following Booking Terms and Conditions. Fully understanding and acceptance is required before proceeding with any Booking. 


The maximum occupancy of the villas is as listed below:

24 guests 12 guests 8 guests 4 guests

In any case, the maximum number of guests staying in Shalimar Villas should never exceed the total number of guests specified in the Proforma Invoice, unless specifically agreed in writing.

Shalimar Villas reserves the right to refuse any bookings if not suitable for accommodation.


On request, and by surcharge, 2 additional guests could be accommodated in 2 extra beds that could be installed in any of the bedrooms.


Apart from the maximum number of guests admitted in each villa, 2 children below 12 years old could also be accommodated in large built-in sofas inside two bedrooms (in Villa Kalima and Villa Makanda).

On request, we can also provide free of charge with:

  • 2 Baby cots
  • 2 Highchairs


Rates include salaries of all household staff, cost of electricity (as long as there is a rational use of the facilities), water, cleaning & gardening supplies, local taxes and so on.

The villas are fully equipped with linen, crockery, utensils, drinking water, and initial supply of soap, toiletries, and amenities.

Once in the villas, if the guests wish to order any meal, the cooks will calculate the cost of the groceries depending on the order, and after receiving a deposit for the groceries and doing the shopping, the Butler will hand the bills and the change from the supermarket with NO extra charges, except a small surcharge of 100.000 IDR (less than 7 USD) that should be paid directly to the cooks every day their services are needed, so they can cover the transportation expenses to buy the groceries.

All meals should be order at least 4 hours in advance so there is enough time to buy the groceries and prepare the dishes.

Shalimar Villas are staffed with: Operational Manager, Asistant Manager/Accountant, Butlers, Cooks, Housekeepers, Gardeners, Pool Attendants, Maintenance Personnel, and Security Officers. 

We also offer to our guests:

  • Complimentary transfer from the airport to the villas (Special conditions apply)
  • Welcome flowers in villa facilities
  • Welcome drinks and cold towels upon arrival to the villas
  • Daily replenished mineral water
  • Free 300 Mbps fiber optic WIFI Internet connection

Note: When special discounts are applied, free transfer is not included.


In Monthly Bookings where a large discount applies, electricity is NOT included and will be charged to the guests according to consumption by reading the PLN kWh meter of each villa upon check-in and upon check-out. This payment should always be fulfilled in cash, in IDR.


Rates do not include baggage handling, gratuities, telephone, fax & telegram charges, car rental, food, soft drinks/liquor, personal items & expenses. The following services will be provided on request and by surcharge:

  • In-house Spa services (massage, facial, pedicure, manicure, etc.).
  • Motorcycle, car (with or without driver), van and bus rental (with driver)
  • Babysitter
  • Nanny
  • Personal Laundry
  • Personal trainer
  • Yoga instructor

Please ask your Butler or This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.


  1. Booking request is received by email in our office.
  2. We confirm availability in our Bookings Calendar.
  3. We send a Proforma Invoice by email.
  4. The booking dates will be blocked in our Booking Calendar for one week.
  5. A 50% Deposit should be transferred during this period.
  6. Once the transfer is confirmed, we will send a Booking Confirmation.
  7. The dates will be finally blocked in our Booking Calendar.
  8. Final payment should be done at least 30 days before check-in.

Failure to fulfill any of the payments on the agreed date will make the reservation subject to automatic cancellation unless the booking is made less than 30 days before check-in, or a new due date is agreed in writing.

All Transfer Fees, Bank Commissions, and Inward remittance fees should be paid by the remitter.


A 50 USD Administration Fee will be charged for any changes in the booking after a reservation has been confirmed. Acceptance of any changes is subject to availability and approval.


When a cancellation occurs, the Cancellation Fee will be equal to the quantities already paid. However, if the cancellation is due to cause of force majeure not attributable to the client, and the cancellation is notified at least one month before check-in, Shalimar Villas will acept changing the dates to any other date of the same Season Period in the next 12 months, as long as there is availability in our Booking Calendar.

Proof of the motives of cancellation could be requested before approval.


  • Check-In time is at 14:00 hours (2 pm)
  • Check-Out time is at 12:00 hours (12 noon)
  • Late Check-Out until 18:00 hours (6 pm) is charged 50% of the daily rate
  • Late Check-Out after 18:00 hours (6 pm) full night charge is applied

Early Check-In and late Check-Out are subject to availability and prior notification is required.


All foreigner guests staying at commercial villas in Indonesia must be registered at the local Police Station (POLRES) upon arrival.

It is forbidden to unregistered guest(s) to stay (sleep) at the villas. Failing to do so will suppose the immediate termination of the contract; the guests will be invited to leave the villa, and no money will be returned.

The House Manager/Butler will collect the passports from all guests, as well as 20.000 IDR per passport (less than 2 USD) to pay the Registration Fee to the Police. (Please, don´t expect a receipt for this matter).

After the registration is done, all passports will be returned.


The permanent staff of Shalimar Villas is the following:

  • Operational Manager
  • Assistant Manager/Accountant
  • Villa Managers/Butlers
  • Cooks
  • Housekeepers
  • Maintenance Personnel
  • Gardeners
  • Pool Attendants
  • Security officers


The staff will try to adjust their schedule as much as possible to the guest´s needs, but one leave day per week per staff member, and some religious holidays are mandatory by law and should always be respected.

A Service Fee would be charged for:

  • Staff overtime work (outside staff normal schedule) when requested by the guests
  • Additional staff requested by the guests
  • Services rendered to non-registered guests requesting services in the villa
  • Unusual or special cleaning requested by the guests

Please ask your Villa Manager for the staff schedule and for further information.


We have a strict policy in Shalimar Villas regarding Special Events involving a large number of guests like, parties, birthday celebrations, or weddings.

If you plan to do any Special Event in any of the villas, the management must be informed previously in order to: ask permission to the owners, apply for the necessary permits, pay the corresponding fees, and supervise the organization of the event.

It will be considered a Special Event, all events involving more than half of the guests registered in the villa, or when loud music is involved, or when external providers and/or vendors are involved.

Special Events require some Permits to be obtained and some Fees to be paid to the Desa (Village officers), to the Banjar, to the Police (POLRES) and to the Villa, and all these permits have to be applied and approved in advance.

For all Special Events, a refundable Security Deposit will be required, and especial ´Event Terms and Conditions´ apply.

If you are interested to celebrate a Special Event while you stay in Shalimar Villas, please check Shalimar Villas Event Terms and Conditions, where you will find complete information about this matter, or contact us.


Guests should be always respectful with the local community and with other guests and neighbors avoiding loud music or hard noise after 10 pm. Failure to follow this term could result in the immediate termination of the booking and the guests would be invited to leave the villa without compensation.


It is strictly forbidden the use of illegal drugs inside Shalimar Villas. Any incidence related to this matter, will be reported without hesitation to the Police.


Some areas are reserved for the private use of the staff and for operational purposes of the villa. These areas include, the staff building, the office, the storage room, the security post, and all technical rooms (electricity, pump rooms, etc.) of the property.

Guests are strictly forbidden to manipulate any of the porperty technical installations, including pumps, electrical control panels, gas circuits, water heaters, air conditioners, etc. If the guests encounter an issue in any of the facilities, they should always inform their butler who will require the maintenance personnel of the property to solve the problem.


If during the stay in the villas, the guests encounter any challenge, problem, or consider they have a cause to complain, the matter should first be taken up to the Villa Manager and in a second step to the Operational Manager if needed.

After a settlement and solution is accepted, there is no option to re-open the case again in a later stage. Shalimar Villas will not honor complaints from any guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively.

Shalimar Villas will not be held responsible and will not attend to any complaint regarding the eventual blackouts in the service from of third parties or suppliers, like the Electricity (PLN), and Telephone/Internet connection suppliers, like (TELKOM).

Shalimar Villas will also not attend complaints regarding any working projects or noise started by third parties in the surroundings of the villas if it happens without previous notice after check-in.

If this unfortunate incident happens, the staff and/or the management will put all their efforts to convince the third party to postpone the works or the noise to a later date after the guests check-out of the property but, whatever is the result of these conversations, it will never be a motive of cancellation or for compensation of any kind.


The guests will be liable for any damage or loss done to the property or its facilities during their stay in the villa.

Under no circumstances Shalimar Villas will be held responsible for any illegal action of their guests while staying at the villa, or for any loss, expense, damage, claim or injury either directly or indirectly, due to their stay at the villa, especially when incurred directly or indirectly by any agents, employees, subcontractors, servants or third parties.

The guests will stay on their own risk and personal (travel) insurance and all visa arrangements to enter and stay in Indonesia are of the sole responsibility of the guests.

The owners and staff of Shalimar Villas will act always in good faith and will use their best efforts to give accommodation and service to the guests.

Shalimar Villas Management at its sole and unfettered discretion reserves the right to refuse or discontinue service to any guest(s) not following local regulations, basic moral codes, or the Terms and Conditions mentioned in this document in which case, the guest will be invited to leave the villa premises without compensations of any kind.