BOOKING TERMS & CONDITIONS
Please carefully read the following Booking Terms and Conditions. Fully understanding and acceptance is required before proceeding with any Booking.
Rates quoted allow a maximum occupancy of the villas as listed below, unless previously agreed by written in the Proforma Invoice or in the Booking Confirmation.
|SHALIMAR ESTATE||VILLA KALIMA||VILLA MAKANDA||VILLA CANTIK|
|24 guests||12 guests||8 guests||4 guests|
Shalimar Villas reserves the right to refuse any bookings if not suitable for accommodation.
On request, apart from the maximum number of guests admitted in each villas, we can provide also accommodation (in Villa Kalima and Villa Makanda) for 2 children (below 12 years old), who could be accommodated in large built-in sofas inside two suites of each villa.
On request, we can also provide with:
- 2 Baby cradles
- 2 Highchairs
Rates include salaries of all household staff, cost of electricity, water, cleaning & gardening supplies, local taxes and so on. The villas are fully equipped with linen, crockery, utensils, drinking water, and initial supply of soap, toiletries, and amenities.
Once in the villas, if the guests wish to order any meal from the menu, the guests may ask directly to their butler or their cook. The cook will calculate the cost of the groceries depending on the order.
A Deposit should be given to the Cook or to the Butler for the shopping and later the Butler will hand the guests the balance, with the change and the bills from the supermarket, with no extra charges.
Shalimar Villas are staffed with: Operational Manager, Butlers, Cooks, Housekeepers, Gardener/Pool-Boy, maintenance personnel, and Security Officers.
We also offer to our guests:
- Complimentary transfer from the airport to the villas (Special conditions apply)
- Welcome flowers in villa facilities
- Welcome drinks and cold towels upon arrival to the villas
- Complimentary welcome meal (lunch or dinner)
- Daily replenished mineral water
- Free 100 Mbps fiber optic WIFI Internet connection
Note: When special discounts are applied, free transfer and welcome meal are not included.
In Monthly Bookings where 50% discount applies, electricity is NOT included and will be charged to the guests according to consumption by reading the PLN kWh meter without surcharges. This payment should always be fulfilled in cash, in IDR. In this case, cooks will be available upon request by paying a small surcharge of 100.000 IDR per day of service.
Rates do not include baggage handling, gratuities, telephone, fax & telegram charges, car rental, food, soft drinks/liquor, personal items & expenses. The following services will be provided on request and by surcharge:
- In-house Spa services (massage, facial, pedicure, manicure, etc.).
- Motorcycle, car (with or without driver), van and bus rental (with driver)
- Personal Laundry
- Personal trainer
- Yoga instructor
- Booking request is received by email in our office.
- We confirm availability in our Bookings Calendar.
- We send a Proforma Invoice by email.
- The booking dates will be blocked in our Booking Calendar for one week.
- A 50% Deposit should be transferred during this period.
- Once the transfer is confirmed, we will send a Booking Confirmation.
- The dates will be finally blocked in our Booking Calendar.
- Final payment should be done at least 30 days before check-in.
Failure to fulfill any of the payments on the agreed date will make the reservation subject to automatic cancellation unless the booking is made less than 30 days before check-in, or a new due date is agreed by written.
All Transfer Fees, Bank Commissions, and Inward remittance fees should be paid by the remitter.
A 50 USD Administration Fee will be charged for any changes in the booking after a reservation has been confirmed. Acceptance of any changes is subject to availability and approval.
When a cancellation occurs, the Cancellation Fee will be equal to the quantities already paid. However, if the cancellation is due to cause of force majeure not attributable to the client, and the cancellation is notified at least one month before check-in, Shalimar Villas will acept changing the dates to any other date of the same Season Period in the next 12 months, as long as there is availability in our Booking Calendar. Proof of the motives of cancellation could be requested before approval.
CHECK-IN AND CHECK-OUT TIME
- Check-In time is at 14:00 hours (2 pm)
- Check-Out time is at 12:00 hours (12 noon)
- Late Check-Out until 18:00 hours (6 pm) is charged 50% of the daily rate
- Late Check-Out after 18:00 hours (6 pm) full night charge is applied
Early Check-In and late Check-Out are subject to availability and prior notification is required.
All foreigner guests staying at commercial villas in Indonesia must be registered at the local Police Station (POLRES) upon arrival.
It is forbidden to unregistered guest(s) to stay (sleep) at the villas. Failing to do so will suppose the immediate termination of the contract; the guests will be invited to leave the villa, and no money will be returned.
The House Manager/Butler will collect the passports from all guests, as well as 20.000 IDR per passport (less than 2 USD) to pay the Registration Fee to the Police. (Please, don´t expect a receipt for this matter).
After the registration is done, all passports will be returned.
The permanent staff of Shalimar Villas is the following:
- Operational Manager
- Villa Managers/Butlers
- Engineering/Maintenance Personnel
- Pool Attendants
- Security officers
STAFF OVERTIME WORK
The staff will try to adjust their schedule as much as possible to the guest´s needs, but one leave day per week per staff member, and some religious holidays are mandatory by law and should always be respected.
A Service Fee would be charged for:
- Staff overtime working hours (outside staff normal schedule) requested by the guests
- Additional staff requested by the guests
Please ask your Villa Manager for the staff schedule and for further information.
We have a strict policy in Shalimar Villas regarding Special Events involving a large number of guests like, parties, birthday celebrations, or weddings.
Our villas are located nearby the village of Pantai Seseh, a very tranquil community, and we are enforced by the local authorities and by our neighbors, to respect this way of living.
If you plan to do any Special Event in any of the villas, the management must be informed previously in order to: ask permission to the owners, apply for the necessary permits, pay the corresponding fees, and assist you with the organization of the event.
It will be considered a Special Event, all events involving more than half of the guests registered in the villa. This number includes the guests already registered in the villas.
Special Events require some Permits to be obtained and some Fees to be paid to the Desa (Village officers), to the Banjar, to the Police (POLRES) and to the Villa owners, and all these permits have to be applied and approved in advance.
A refundable Security Deposit will be required, and especial terms and conditions apply. If you are interested to celebrate a Special Event while you stay in Shalimar Villas, please check Shalimar Villas Event Terms and Conditions, where you will find complete information about this matter, or contact us.
Guests should be respectful at all time with other neighbors avoiding loud music or hard noise after 10 pm. Failure to follow this term could result in the immediate termination of the booking and the guests could be invited to leave the villa without compensation.
It is strictly forbidden the use of illegal drugs inside Shalimar Villas. Any incidence related to this matter, will be reported with no hesitation to the police.
Some areas are reserved for the private use of the staff and for operational purposes of the villa. These areas include, the staff building, the office, the storage room, the security post, and all technical rooms (electricity, pump rooms, etc.) of the property.
If during the stay in the villas, the guests encounter any challenge, problem, or consider they have a cause for complaint, the matter should first be taken up to the Villa Manager/Butler and in a second step to the Operational Manager.
After a settlement and solution is accepted, there is no option to re-open the case again in a later stage.
Shalimar Villas will not honor complaints from a guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively.
Shalimar Villas will not be held responsible and will not attend to any complain regarding the eventual blackouts in the service from of third parties or suppliers, like the Electricity (PLN), and the Telephone or Internet connection suppliers (TELKOM).
The Guests will be liable for any damage or loss done to the villa or its facilities during their stay in the villa.
Under no circumstances Shalimar Villas will be held responsible for any illegal action of their guests while staying at the villa, or for any loss, expense, damage, claim or injury either directly or indirectly, due to their stay at the villa, especially when incurred directly or indirectly by any agents, employees, subcontractors, servants or third parties.
The guests will stay on their own risk and personal (travel) insurance and all visa arrangements to enter and stay in Indonesia are of the sole responsibility of the guests.
The owners and staff of Shalimar Villas will act at all times in good faith and will use its best efforts to give accommodation and/or service.
Shalimar Villas Management at its sole and unfettered discretion reserves the right to refuse or discontinue service to any guest(s) not following local regulations, basic moral codes, or the Terms and Conditions mentioned in this document.