BOOKING TERMS & CONDITIONS

Please carefully read the following Booking Terms and Conditions. Fully understanding and acceptance is required before proceeding with any Booking. 

MAXIMUM OCCUPANCY

The maximum occupancy of the villas is as listed below:

In any case, the maximum number of guests staying in Shalimar Villas should never exceed the total number of guests specified in the Proforma Invoice, unless specifically agreed in writing.

Shalimar Villas reserves the right to refuse any bookings if not suitable for accommodation.

ADDITIONAL GUESTS

On request, and with surcharge, 2 additional guests could be accommodated in 2 extra beds that could be installed in any of the bedrooms with a surcharge of 800.000 IDR per extra bed, per night + 15,5% Service and Tax .

CHILDREN

Apart from the maximum number of guests admitted in each villa, 3 children of up to 12 years old could also be accommodated, in large daybeds located in some of the suites (in Villa Kalima and Villa Makanda). We can provide with linen and pilows with a surcharge of 400.000 IDR per daybed, per night + 15,5% Service and Tax.

On request, we can also provide free of charge with:

• 2 Baby cots
• 2 Highchairs

INCLUSIONS

Rates include salaries of all household staff, cost of electricity (subject to reasonable use of the facilities), hot and cold water, cleaning & gardening supplies, local taxes and so on.

The villas are fully equipped with linen, crockery, utensils, drinking water, and initial supply of soap, toiletries, and amenities.

Once in the villas, if the guests wish to order any meal, the chefs will calculate the cost of the groceries depending on the order, and after receiving a deposit for the groceries and doing the shopping, the Butler will provide the supermarket receipts and the remaining change with no extra charges, except a small fee of 100.000 IDR that should be handed directly to the chefs every day their services are needed, so they cover their transportation expenses to buy the groceries.

All meals should be ordered at least 4 hours in advance so there is enough time to buy the groceries and prepare the dishes.

The property is fully staffed with: General Manager, Accountant, Villa Managers/Butlers, Chefs, Housekeepers, Gardeners, Pool Attendants, Maintenance Personnel, and Security Officers. 

We also offer to our guests:

• Complimentary transfer from the airport to the property (Special conditions apply)
• Welcome flowers in villa facilities
• Welcome drinks and cold towels upon arrival to the villas
• Daily replenished mineral water
• Free 300 Mbps fiber-optic WI-FI internet connection

MONTHLY BOOKINGS

For Long Term rentals where a large discounts apply, electricity will not be included in the rate and will be charged to the guests according to their own consumption by reading the PLN kWh meter of their villa upon check-in and upon check-out. This payment should always be fulfilled in cash, in IDR directly to the Butlers.

NOT INCLUDED

Rates do not include baggage handling, gratuities, telephone, fax & telegram charges, car rental, food, soft drinks/liquor, personal items & expenses.

The following services will be provided on request and by surcharge:

• In-house Spa services (massage, facial, pedicure, manicure, etc.).
• Motorcycle, car (with or without driver), van and bus rental (with driver)
• Babysitter
• Nanny
• Personal Laundry
• Personal trainer
• Yoga instructor

Please ask your Butler or This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

BOOKING PROCEDURE

1. Booking request is received by email.
2. We confirm availability in the Booking Calendar.
3. We send a Proforma Invoice by email.
4. The booking dates will be blcoked and put ´On Hold´ in our Booking Calendar for one week.
5. A 50% Deposit should be transferred during this period.
6. Once the transfer is confirmed, we will send a Booking Confirmation.
7. The dates will be finally blocked permanently in our Booking Calendar.
8. Final payment should be completed at least 30 days before check-in.

Failure to make any of the payments on the agreed date will make the reservation subject to automatic cancellation unless the booking is made less than 30 days before check-in, or a new due date is agreed in writing.

Please remind that, all Transfer Fees, Bank Commissions, and Inward remittance fees should be paid by the remitter.

BOOKING CHANGES

An Administration Fee of 800.000 IDR may be charged for any changes in the booking after a reservation has been confirmed. Acceptance of any changes is always subject to availability and written approval.

CANCELLATIONS

When a cancellation occurs, the Cancellation Fee will be equal to the amount already paid. However, if the cancellation is due to force majeure beyond the client's control and is notified at least two (2) weeks before check-in, Shalimar Villas will credit the amount already paid, to be used at any other time in the next 12 months subject to availability in Shalimar Villas´ Booking Calendar.

Proof of the reasons for cancellation may be requested before approval.

CHECK-IN AND CHECK-OUT TIME

• Check-In time is at 14:00 hours (2 pm)
• Check-Out time is at 12:00 hours (12 noon)
• Late Check-Out until 18:00 hours (6 pm) is charged 50% of the daily rate
• Late Check-Out after 18:00 hours (6 pm): a full nightly charge applies

Early Check-In and late Check-Out are subject to availability and prior notification is required.

GUESTS REGISTRATION

All guests staying at any commercial villa or hotel in Indonesia are required by law to be registered with the local Police upon arrival. Failure to comply with this obligation may lead to severe legal and financial penalties to the villa operator. For this reason:

Upon check-in, the Villa Manager will request the passport of each guest for the purpose of police registration. All passports will be returned within one (1) day once the registration process has been completed. Overnight stays at the villa by unregistered guests are strictly prohibited.

Failure to comply with this requirement will result in the immediate termination of the accommodation contract. In such case, all guests will be required to vacate the villa immediately, and no refunds will be issued.

STAFF MEMBERS

The permanent staff of Shalimar Villas is the following:

• General Manager
• Villa Managers/Butlers
• Cooks
• Housekeepers
• Gardeners
• Pool Attendants
• Maintenance Personnel
• Security officers

STAFF OVERTIME WORK

The staff will try to adjust their schedule as much as possible to the guest´s needs, but one leave day per week per staff member, and some religious holidays are mandatory by law and should always be respected.

A Service Fee could be charged for:

• Staff work overtime (outside staff normal schedule) when requested by the guests
• Additional staff requested by the guests
• Services rendered to non-registered guests requesting services in the villa
• Unusual or special cleaning requested by the guests

Please ask your Villa Manager for the staff schedule and for further information.

SPECIAL EVENTS

There is a strict policy in Shalimar Villas and in Bali in general, regarding events involving large number of guests like, parties, birthday celebrations, or weddings or those involving external vendors or providers, or loud amplified music. For all these Special Events, special ´Event Terms and Conditions´ apply.

If you plan to organize an event in the property, we should be informed previously at the moment of formalizing the booking in order to ask permission to the owners, apply for the necessary permits, collect the corresponding fees, and supervise the organization of the event.

It will be considered a Special Event, all events involving more than 30 guests including those registered in the villa, or when amplified music is used, or when external providers and/or vendors are involved.

Special Events require some Permits to be obtained and some Fees to be paid to the Desa (Village officers), to the Banjar, to the Police and to the villa. All these permits have to be applied and approved in advance.

For all Special Events, a refundable Security Deposit will be required, and special ´Event Terms and Conditions´ apply.

If you are interested on celebrating a Special Event while you stay in Shalimar Villas, please check ´Shalimar Villas Event Terms and Conditions´ where you will find complete information about this matter, and please contact us.

MUSIC

Guests should always be respectful of neighbors avoiding loud music or excesive noise that could bother the local community or other guests staying in other villas.

Loud music or excesive noise will not be allowed after 10 pm.

Failure to follow this term could result in the immediate termination of the booking without being entitled to any kind of compensation.

ILLEGAL DRUGS

The use of illegal drugs inside Shalimar Villas is strictly forbidden. Any incident related to this matter, will be reported without hesitation to the Police.

RESTRICTED AREAS

Some areas are reserved for the private use of the staff and for operational purposes of the villas. These areas include, the staff building, the office, the storage room, the security post, and all technical rooms (electricity, pump rooms, etc.) of the property.

Guests are strictly forbidden to manipulate any of the property technical installations, including pumps, electrical control panels, gas circuits, water heaters, air conditioners, etc.

If the guests encounter an issue in any of the facilities, they should inform their butler who will require the maintenance personnel of the property to solve the problem.

COMPLAINTS

If during the stay in the villas, the guests encounter any problem, or consider they have a cause to complain, the matter should first be taken up with their Butler, in a second step to the Operational Manager. After a settlement and solution is accepted, there is no option to re-open the case again in a later stage. Shalimar Villas will not honor complaints from a guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively.

Shalimar Villas will not be held responsible and will not attend to complaints regarding the eventual blackouts in the service of third parties or suppliers, like the Electricity Company (PLN), and the Telephone and Internet connection suppliers, like (TELKOM).

Shalimar Villas will also not attend to complaints regarding any noise started by third parties in the surroundings of the property like local ceremonies, traffic noise, or any unexpected party or event that could happen in the beach or the neighborhood, furthermore, when it happens without previous notice after the guests´ check-in. If an unfortunate incident like this happens, the staff will put all their efforts to convince the third party to postpone the activities producing the noise to a later date once the guests have checked-out of the villa, but whatever the result of this negotiations, it will never provide grounds for a cancellation or entitle the guests to any kind of compensation..

LIABILITY

Guests will be liable for any damage or loss done to the villa, its facilities, and/or its inventory during their stay in the villa.

Under no circumstances will Shalimar Villas be held responsible for any illegal actions committed by guests during their stay, or for any loss, expense, damage, claim or injury, whether direct or indirect. This is particularly applicable when such issues result from the actions of agents, employees, subcontractors, representatives, or third parties.

Guests stay at their own risk. It´s the guests’ sole responsibility to secure personal (travel) insurance and to arrange any necessary visas for entering and staying in Indonesia.
The owners and staff of Shalimar Villas will always act in good faith and will strive to provide the best possible accommodation and service to the guests.

Shalimar Villas Management reserves the right to refuse or terminate service to any guest(s) who do not adhere to local regulations, basic moral standards, or the Terms and Conditions outlined in this document. In such cases, guests will be asked to leave the villa premises without any form of compensation.